2、不得不向主管報告壞消息,驚嘆號會造成反效果,火上加油 (X)I am so sorry this happened!!! (X)…but on the plus side no one lost a limb!!! 這種語氣在e-mail往來最令人難受。壞消息,經常需要解釋或緩和,最好是打電話或者直接到老闆辦公室說,寫成e-mail難保不會被重複轉發、誤解,還有被存檔日後拿出來被檢討的風險。
擔心別人誤解你的語氣,可以直接用說的。或者你得相信自己的修辭,寫這樣的句子,一個驚嘆號也沒有,還是有驚嘆的功能:Great news, team: we are done with the doc review.(好消息,同事們,檔案檢查大功告成。)
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